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Customer Service Charter

At ACCES, quality customer service means we strive to meet or exceed the goals of our customers. Our customers include clients, employers, funders and community partners. Our goal is to provide supportive and effective employment and training services to our diverse community.

We demonstrate our commitment to customer service in the following ways:

  • Ensuring all contact and communication with customers is conducted in a pleasant and respectful manner
  • Ensuring we work closely with the broader community in the effort to meet our customers’ goals
  • Ensuring that we provide a safe and supportive environment for all customers
  • Our services are provided by a team of highly trained and qualified professionals
  • Providing opportunities for our customers to provide feedback on any aspect of our services
  • Having a simple process for handling customer feedback.