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Customer Service for Newcomer Youth

If you are between the ages of 16-29, this 5-day course will prepare you to interview for customer service roles.

This course includes:

  • SmartServe certification
  • Customer Service Excellence certification
  • Food & Beverages Services Assessment through ALiGN
  • In-class and one-on-one language coaching
  • Interviews and connections with hiring managers
  • Training on how to market yourself for customer service roles
  • Coaching after you are hired
  • Program participants without access to a computer may be eligible for a loaner laptop or tablet for the duration of the training session

Program Benefits

  • Delivered by a Team of Employment Experts
  • Customized one-to-one support to help you start your job search
  • Orientation to the customer service sector in Canada
  • Employment opportunities with hiring managers
  • Experiential and hands-on learning
  • Coaching and support after you’re hired
  • Training from recognized providers
  • Customer Service Excellence certification
  • SmartServe Certification
  • Food & Beverages Services Assessment through ALiGN
  • In-class and one-on-one language coaching
  • Marketing yourself for customer service roles
  • Cultural and diversity training
  • Acquiring 21st century skills 

Eligibility

  • Between the ages of 16-29
  • Canadian Language Benchmark Level 3+
  • Newcomer to Canada - Permanent Resident (PR), Convention Refugee or Protected Person

2020 Program dates:

Online Program

March 15th to 19th, 2021. 

Attend one of our information sessions to learn more.

Information Session Dates:

January 20, 2021. 2:00 PM - 4:00 PM
January 27, 2021. 2:00 PM - 4:00 PM
February 3, 2021. 2:00 PM - 4:00 PM
February 24, 2021. 2:00 PM - 4:00 PM
March 3, 2021. 2:00 PM - 4:00 PM
March 10, 2021. 2:00 PM - 4:00 PM

 Learn More: To learn more or ask questions about how to join this program, please click here to email the Program Team or call 905-361-2522 ext 2208.

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