Customer Service for Newcomer Youth
If you are between the ages of 16-29, this 5-day course will prepare you to interview for customer service roles.
This course includes:
- SmartServe certification
- Customer Service Excellence certification
- Food & Beverages Services Assessment through ALiGN
- In-class and one-on-one language coaching
- Interviews and connections with hiring managers
- Training on how to market yourself for customer service roles
- Coaching after you are hired
- Program participants without access to a computer may be eligible for a loaner laptop or tablet for the duration of the training session
Program Benefits
- Delivered by a Team of Employment Experts
- Customized one-to-one support to help you start your job search
- Orientation to the customer service sector in Canada
- Employment opportunities with hiring managers
- Experiential and hands-on learning
- Coaching and support after you’re hired
- Training from recognized providers
- Customer Service Excellence certification
- SmartServe Certification
- Food & Beverages Services Assessment through ALiGN
- In-class and one-on-one language coaching
- Marketing yourself for customer service roles
- Cultural and diversity training
- Acquiring 21st century skills
Eligibility
- Between the ages of 16-29
- Canadian Language Benchmark Level 3+
- Newcomer to Canada - Permanent Resident (PR), Convention Refugee or Protected Person
2020 Program dates:
Online
October 19-22
Attend one of our information sessions to learn more!
Information Session Dates:
TBA
Learn More: To learn more or ask questions about how to join this program, please click here to email the Program Team or call 416.921.1800 ext. 2254.