Customer Service for Newcomer Youth

If you are between the ages of 16-29, this 5-day course will prepare you to interview for customer service roles.

This course includes:

• SmartServe certification
• Customer Service Excellence certification
• Food & Beverages Services Assessment through ALiGN
• In-class and one-on-one language coaching
• Interviews and connections with hiring managers
• Training on how to market yourself for customer service roles
• Coaching after you are hired
• Program participants without access to a computer may be eligible for a loaner laptop or tablet for the duration of the training session

Program Benefits

• Delivered by a Team of Employment Experts
• Customized one-to-one support to help you start your job search
• Orientation to the customer service sector in Canada
• Employment opportunities with hiring managers
• Experiential and hands-on learning
• Coaching and support after you’re hired
• Training from recognized providers
• Customer Service Excellence certification
• SmartServe Certification
• Food & Beverages Services Assessment through ALiGN
• In-class and one-on-one language coaching
• Marketing yourself for customer service roles
• Cultural and diversity training
• Acquiring 21st century skills 

Eligibility

• Between the ages of 16-29
• Canadian Language Benchmark Level 3+
• Newcomer to Canada - Permanent Resident (PR), Convention Refugee or Protected Person

2020 Program dates:

Online Program

March 15th to 19th, 2021. 

Attend one of our information sessions to learn more.

Information Session Dates:

 Learn More: To learn more or ask questions about how to join this program, please click here to email the Program Team or call 905-361-2522 ext 2208.