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Customer Service for Newcomer Youth

If you are between the ages of 16-29, this 5-day course will prepare you to interview for customer service roles.

This course includes:

  • SmartServe certification
  • Customer Service Excellence certification
  • Food & Beverages Services Assessment through ALiGN
  • In-class and one-on-one language coaching
  • Interviews and connections with hiring managers
  • Training on how to market yourself for customer service roles
  • Coaching after you are hired
  • Program participants without access to a computer may be eligible for a loaner laptop or tablet for the duration of the training session


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2020 Program dates:


August 10-13

August 24-27

October 19-22

Attend one of our information sessions to learn more!

Information Session Dates:

September 2 2:00 - 4:00 pm ET

September 9 2:00 - 4:00 pm ET

September 16 2:00 - 4:00 pm ET

September 23 2:00 - 4:00 pm ET

September 30 2:00 - 4:00 pm ET

Learn More: To learn more or ask questions about how to join this program, please click here to email the Program Team or call 416.921.1800 ext. 2254.