IKEA Canada Customer Experience

With an English-as-a-Second-Language component, the IKEA Canada Customer Experience Training Program is designed specifically for refugees who are interested in work placements and mentorship opportunities as well as learning about customer experience strategies. It is also an opportunity to connect with IKEA hiring managers, opening the door to a new career.

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Program Components

ikea Canada customer experience training program flyer

5-day course
In-class and one-on-one cross-cultural and language coaching
Financial literacy learning
Training from recognized providers
ALiGN psychometric assessment
One-to-one support from an Employment Consultant who is knowledgeable about the sector

IKEA Canada Customer Experience Training Program is sponsored by IKEA Canada.

Program Benefits

Orientation to the customer service sector in Canada
Opportunities for an interview, work placement and mentoring with IKEA
Customer Service Excellence certification
Acquiring 21st century skills and mindset
Effective job search strategies including market research techniques, resume development, interview skills and targeting your job search to companies that require your specific skills and experience
Referrals to job openings and connections to employers
Invitations to attend recruitment and networking events
Post-hire support – job retention, business communication/language coaching

Program Eligibility

CLB Level 5 or higher preferred
Individuals who hold or have held refugee status upon landing in Canada

Program Fees

There is no fee associated with this program.