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START Customer Care Program

The START program is designed to support immigrant women with pursuing careers in the customer care sector in Canada. This nine-week program provides participants with industry-recognized certifications, computer training, job search support and coaching. Supported by Toronto Employment & Social Services, this program is highly effective in motivating participants and preparing them for achieving success in their employment goals.

Program Benefits:

  • Customer Care Essentials certification
  • Job shadow experience with a local employer
  • Effective job search strategies
  • Applied computer skills training
  • Workplace culture and communication skills preparation
  • Individualized career planning support
  • Understanding of customer care roles in different organizations
  • Connections with employers that are hiring

Please note that a referral from Ontario Works is required to be considered for this program.

Program Delivery Schedule:

The START program is a 9-week program that runs Monday to Friday, from10:00 AM to 3:00 PM.

The next cohort will start on Feb 16, 2021

Program Eligibility

  • As long as clients are working with an OW caseworker within the catchment area of Toronto Employment Social Services (TESS), they are eligible for the program.

Companies that have recently hired from our program:

Hilton Hotels & Resorts - Markham
Topnotch Building Maintenance Service Group for Pan Am/Parapan Am Games 2015
CE Facilities Services for Pan Am/Parapan Am Games 2015
Harmony Hall Centre for Seniors
Scarborough Community Legal Services
Canadian Tire
Saigon Grill
Teleperformance Canada
DGZ Enterprise Group Inc.
Seneca College
Chuck E. Cheese Family Entertainment and Pizza Restaurant
Talent Buddies Gift Shop


Our graduates have been hired into the following roles:

Customer Service Agent
Bank Teller/Customer Service Representative
Customer Service Associate
Client Service Worker - ODSP Appeals
Housekeeper/General Attendant
English Program Animator
Retail Sales Associate
Food Service Worker – Kitchen Prep
Administrative Assistant

START Customer Care Program is sponsored by CIBC Mellon. 

To learn more about START, please click here to email the Program Manager or call the Scarborough location at 416.431.5326.

For Toronto location, please click here to email the Program Manager or call 416.921.1800.