Request for Proposals (RFP)
IBM Watson Support
ACCES is requesting proposals from prospective proponents to qualify as a potential vendor for the provision of services to maintain and enhance a virtual attendant that is embedded on ACCES’ website and employed on ACCES’ Facebook Messenger app. The virtual attendant, or chatbot, is based on IBM Watson Assistant and Watson Discovery. Further details are described in Sections 2.1 and 2.2.
The goal of this RFP is to identify a potential vendor that meets the requirements of the service, which include quality of service and commercial conditions, such as price and payment terms.
The successful proponent will be invited to enter a Services Agreement for 12 months upon execution of the agreement. At ACCES’s discretion, the Service Agreement may be extended.
RFP#2025-02-11 IBM Watson Support