The START program is designed to support women with pursuing careers in the customer care sector in Canada, and provides participants with industry-recognized certifications, computer training, job search support and coaching during the nine-week program. Supported by Toronto Employment & Social Services, START customer care program is highly effective in motivating participants and preparing them for achieving success in their employment goals.

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Program Components

  • 9-week program
  • Customer Care Essentials certification
  • Job shadow experience with a local employer
  • Applied computer skills training
  • Workplace culture and communication skills preparation
  • One-to-one support from an Employment Consultant who is knowledgeable about the sector

Program Benefits

  • Referrals to Speed Mentoring® and The Mentoring Partnership™
  • Effective job search strategies: market research techniques; resume development; interview skills; and, targeting your job search to companies that require your specific skills and experience
  • Post-hire support – job retention, business communication/language coaching
  • Referrals to job openings and connections to employers
  • Access to mentors who are professionals in your field
  • Invitations to attend recruitment and networking events
  • Individualized career planning support
  • Understanding of customer care roles in different organizations

Program Eligibility

Program Dates

Jan 23 – March 17, 2023 Open to ALL women on Ontario Works

Program Fees

There is no fee associated with this program.